Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Find out more about Xbox digital codes and gift cards, and how to troubleshoot issues redeeming content.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

如果需要在线购买 Xbox Live Gold 订阅卡，我们强烈建议从所居住的国家或地区购买，以避免出现潜在的问题。 这包括从第三方在线经销商处进行的购买，这些经销商推销的充值码价格低于零售价。

无论是通过 Xbox 主机设备或还是仅通过计算机提供，这些数字游戏购买退款条款涵盖 Microsoft Store 的数字游戏优惠、Xbox 应用（不含电影和电视应用）、数字游戏捆绑优惠以及数字耐用和消费性游戏优惠，例如游戏季票、虚拟货币和微交易等（总称“数字游戏产品”）。

Tips: If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter. If you're looking to open a new account, you can create one here.

Go to Settings and more > Settings > Profiles > Passwords .. Next to the password you want to change, select More actions , and then select Edit.. When prompted, authenticate yourself to the operating system to get access to the password information.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

瞭解如何在行動裝置、Windows 裝置或 Xbox 主機上兌換 Microsoft/Xbox 禮品卡或其他代碼。