Messages received from any email address or domain in your safe senders and recipients list are never sent to your Junk Email folder. IMPORTANT: The server that hosts your mailbox may have junk email filtering settings that block messages before they reach your mailbox.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

You can customize the filter to block or allow senders or different message types. When you no longer want to see messages from someone, you can block a sender. Right-click a message from the sender you want to block, and then click Junk > Block Sender.

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