If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof Intelligence from Microsoft 365 Advanced Threat Protection and Exchange Online Protection help prevent phishing messages from reaching your Outlook inbox.

Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.

Enable automatic out of office replies from Outlook for Android or Outlook for iOS. Use rules to send an out of office message. How to send automatic out-of-office replies from Outlook (depending on the type of email account you have).

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

If uploads or downloads with the OneDrive website are taking too long, or you selected the wrong files, they can be cancelled. You can also cancel uploads and downloads on mobile devices. See Stop syncing some files below for details.

For other help with your Microsoft account and subscriptions, visit Account & Billing Help. To get help and troubleshoot other Microsoft products and services, enter your problem here . Post questions, follow discussions and share your knowledge in the Outlook.com Community.