We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

The following are some of the most common activation errors with possible solutions for Windows 11. If you're getting an error code that isn't listed on this page, contact customer support. If you upgraded to Windows 11 for free and your device isn’t activated, make sure you’re running the latest version of Windows 11.