If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

The Microsoft Defender Offline scan will automatically detect and remove or quarantine malware. Learn how to remove malware from your PC. Use Microsoft Defender Antivirus in Windows 10 or Windows 11 to scan your PC for malware, viruses, or other threats.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Windows Security provides built-in security options to help protect your device from malicious software attacks. To access the features described below, tap the Windows Start button, type windows security, select it from the results, and then select Device security.

Driver updates for Windows, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

After September 16th, users attempting to connect their Microsoft accounts through Basic Authentication will fail to do so. Recommended User Actions. In preparation for the upcoming Basic Authentication deprecation, here are the ways users can update their accounts to use Modern Authentication.

Sign in to SharePoint. SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

The Phone Link supports messages sent by Short Message Service (SMS). It also supports Multimedia Messaging Service (MMS) messaging. You can still send your favorite photos and GIFs from your PC.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.