If you're a Skype for Business user and encounter an audio or video issue during a meeting or a collaboration, this troubleshooting guide might help you resolve the issue. We've put together solutions to some common issues.

Start using Skype for Business for IM and online meetings. Set up and use your computer’s built-in mic and speakers, or a headset, or another device for Skype for Business audio. For the best audio quality during a call, use an Optimized for Skype for Business audio device.