Go to their official website and contact them at their published phone number. If you have an account with them, open your web browser to a new tab and use your own saved favorite or internet search to sign into your account. Then you should be able to see if this mysterious order actually appears in their system.

Here's how to unblock your account. Note: If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email. Check your Outbox or your mailbox storage to see what's taking up space. Learn more.

Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

How to open PC Health Check. In Windows, use Search on the taskbar to search for “PC Health Check,” then select it from the list of results. If a PC Health Check update is available, you can quickly install it for the latest version.

Digital products that can be sent as a gift include the Buy as gift option. It’s not a downloadable product. Some games are still sold as a packaged item we physically ship to you. Check whether there’s a downloadable version of the game available in the Microsoft Store.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

In Windows Media Player, you can play audio CDs, data CDs, and data DVDs that contain music or video files (also known as media CDs). You can also play video CDs (VCDs), which are similar to DVDs, although the video quality isn't as high.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

You can add your credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. Note: Not all payment methods are supported in all regions. If you sign in with a work or school account, learn how to manage payment methods for Microsoft business accounts.

Click on the web address to select it, and then copy and paste it into an email, message, or post. Learn how to type a letter online using Word for the web. Choose a letter template for online letter writing. Edit, send or print your letter online.