If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

Windows 10 Update Assistant. The Windows 10 Update Assistant downloads and installs feature updates on your device. Feature updates like Windows 10, version 1909 (a.k.a. the Windows 10 November 2019 Update) offer new functionality and help keep your systems secure.

PC Health Check app brings you up to date info on your Windows device health, helping you take action to improve your device performance and troubleshoot performance problems. It is periodically updated based on customer feedback to help you make the most of your Windows PC.

Using the Xbox Accessories thumbstick recalibration tool. If you're experiencing minor issues with the thumbsticks on your controller, or if you are performing a self-repair of your controller and need to recalibrate the thumbsticks, you can use a self-calibration tool in the Xbox Accessories app.

If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience.

Enable TPM 2.0 on your PC. Published August 2021. This article is intended for users who are not able to upgrade to Windows 11 because their PC is not currently enabled with TPM 2.0 or their PC is capable of running TPM 2.0 but is not set up to do so.

Back up or transfer any files on your flash drive before you format the drive. For more info about how to format a USB flash drive to NTFS using a PC, visit: How to format a USB flash drive or external storage device to NTFS on Windows. To download the latest OSU1 file to your PC, go to: Download the Xbox OSU1 file.

Sending a message. If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to.

Status code: 80153048. This may mean that you already have a subscription for the prepaid code you're trying to redeem, or that there’s a problem with the billing information for your Microsoft account. Note This issue can also occur if there is a temporary problem with the Xbox Live service.