We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse. Here's how to unblock your account. Note: If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Sign in to verify your Outlook.com account. When you click the verification link, you're asked to type a series of random characters as shown in a picture. You can listen to an audio file that states the characters if you prefer.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues . Last updated: 2 April 2024.

If you've tried the previous steps and File Explorer still isn't starting or opening, resetting your PC might help. To learn how, see Reset or reinstall Windows.

Learn how to change the look and feel of Outlook.com or Outlook on the web.

If you've archived a message, it won't appear in your inbox. Make sure the missing message isn't in your Archive folder. If you want to move an archived message back to your inbox, select the message and then select Move to > Inbox.

Safe Senders in Outlook.com. To ensure messages from known addresses or domains don't get moved to your Junk Email folder, add them to your safe senders list: Open your Safe Senders settings. Under Safe senders and domains, enter the email address or domain you want to add, and select Add.