How to investigate a billing charge from Microsoft
You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.
Applies To: Microsoft account dashboard
Subscriptions & billing | Xbox Support
Get more information about managing your Xbox subscriptions, issues with billing, and more.
Xbox Status | Xbox Support
Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network
获取有关购买错误的帮助 | Xbox Support
了解在 Microsoft Store 尝试购买内容时如何解决 Xbox 购买错误。
設定您的 Apple 裝置以進行雲端遊戲 | Xbox Support
在 Apple 裝置上進行雲端遊戲 全部展開 在您支援的網頁瀏覽器上播放 請確定您具備最低系統需求
我需要哪些移动端应用程序,在哪里可以获取到它们? | Xbox Support
Xbox 提供了一个应用,从最大化 Xbox Game Pass 订阅到管理家庭屏幕时间,以及直接在手机或移动设备上购买游戏,一应俱全。
有关 Xbox Game Pass 的常见问题解答 | Xbox Support
无论你是 Xbox Game Pass 新用户还是对订阅有疑问,此常见问题解答都将你涵盖在内。 我们收集了玩家提出的最常见问题 - 从如何管理计费和云游戏差异,到排查问题并与家庭共享权益。 你将找到清晰的答案、有用的链接和提示,以便更快地回到游戏。
游戏和应用程序 | Xbox Support
了解有关 Xbox 的游戏和应用的所有信息,并获取有关您遇到的任何问题的帮助。
Use mobile operator billing with your Microsoft account
In certain countries and regions, mobile operator billing can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox console and Xbox.com.
关于 Xbox Game Pass 移动版 | Xbox Support
从 2025 年 3 月 19 日开始,不再支持适用于移动设备的 Xbox Game Pass。 获取有关其他设备上的云游戏的详细信息。