If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

Open your order history. To see more orders and past purchases, select the Ordered within Past 3 months dropdown.. To print an order or its tax invoice, select Order details > Print / Tax Invoice.. If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.If the status of your order is Shipped, check for a Track ...

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

You can update your billing address online or right from your Xbox One console. Learn how here.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If you have a subscription that renews automatically, it can become locked if the renewal charge fails. When this happens, you lose access to the subscription and its benefits.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Check your other Xbox accounts to see if they use the payment option you’re attempting to remove and change that payment method first.

Use the Currencies data type to calculate exchange rates. Enter the currency pair in a cell using this format: From Currency / To Currency with the ISO currency codes. For example, enter "USD/EUR" to get the exchange rate from one United States Dollar to Euros.

Disability answer desk. Accessible help and resources to get your Xbox questions answered.