Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card.

Notes: CVV is only used to authorize your card and will not be stored by Microsoft. Saving to Microsoft account is currently available in US, AU, GB, CA, DK, FR, JP, MX, KR, BR, and will be available to more regions in the future.

In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

To add money to your Microsoft account balance, you'll need to redeem a Microsoft gift card on the Redeem page.. The full amount will be added to your Microsoft account and can be used to buy movies, games, in-app purchases, and physical goods.

如何兑换礼品卡、Xbox 下载代码或令牌. Microsoft和 Xbox 礼品卡以及下载代码和令牌的工作方式相同：兑换到Microsoft帐户后，你可以在 Windows 或 Xbox Microsoft Store 在线商店花费余额，并且可以获取最新应用、游戏、电影、电视节目以及 Surface、Xbox 和配件的下载。

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

On the Xbox you want to copy from, press the Xbox button on the controller to open the guide.; Go to Profile & system > Settings > System > Backup & transfer > Network transfer and check the Allow network transfer box.This makes that Xbox visible to other consoles on the same network. Once you’ve allowed transferring from the “host” Xbox, turn on the console onto which you’ll be ...