If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

If you want to change or reset the password you use to sign in to Windows, you have different options. This article outlines the different approaches you can take, whether you’re using a Microsoft account or a local account, logged in or at the sign-in screen.

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store. Microsoft Store Terms of Sale.

Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing website. Select the headings below for more information. Phishing is a popular form of cybercrime because of how effective it is. Cybercriminals have been successful using emails, text messages, and direct ...

You can bulk-delete, move, and manage where you store your captures on your Xbox console. To do so, press the Xbox button , and then go to My games & apps > See all > Apps > Captures. From here, select Manage, and then choose the captures that you want to manage.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Get Microsoft 365 support, help, and learning resources. Organize your life, expand your creativity, and protect what’s important with Microsoft 365.

If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Use your Microsoft account to sign in to Microsoft services like Windows, Microsoft 365, OneDrive, Skype, Outlook, and Xbox Live.