Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

For easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.

iOS Android To install Authenticator on your iOS device Scan the QR code or download and install Authenticator from the Apple app store.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

More help If you're using a work or school account and couldn't install classic Outlook following the steps above, contact the IT admin in your organization for assistance.

Learn how to locate and manage your app permissions on Windows devices. Some apps or games need specific permissions to work properly.

To see where your browser is saving downloads, look in your browser's settings. For example, in the new Microsoft Edge , select Settings and more > Settings > Downloads . The file path for your downloaded files (for example, C:\Users\ [your name]\Downloads) is listed under Location. In Microsoft Edge Legacy , select Settings and more > Settings . Then scroll down to the Downloads section. The ...

Learn more about the advanced security features for Outlook.com that come with an Office 365 Home or Office 365 Personal subscription.

Get help with Outlook for Windows, the Outlook app, Outlook.com, and more. Find training videos, how-to articles, and Outlook support content