Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

联系 Microsoft 支持人员。查找常见问题的解决方案，或从支持专员那里获取帮助。

Can't launch a game or an app? Some players may be having trouble launching games and apps. While we are working on a fix, try rebooting your console. More options Info

查找 Xbox 主机 ID 或设备 ID 只能在“设置”中查找主机 ID。主机 ID 不同于主机序列号。

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

如果你忘记了 Microsoft 帐户密码，请了解如何在线或使用你的 Xbox 主机重置密码。

What's new Surface Pro Surface Laptop Surface Laptop Ultra Surface RTX Spark Dev Box Copilot for organizations Copilot for personal use Explore Microsoft products Windows 11 apps Microsoft Store Account profile Download Center Microsoft Store support Returns Order tracking Certified Refurbished Microsoft Store Promise Flexible Payments Education

了解如何举报在 Xbox 上行为不当或发布不当内容的玩家。

注意 Microsoft Authenticator 不适用于 电脑或 Mac，因为验证器应用是出于安全原因为智能手机设计的。 了解详细信息。 Microsoft不再支持超过一年的 Authenticator 版本。 始终使设备保持最新状态。 中国用户应 了解如何在中国下载和使用 Microsoft Authenticator。

Can't launch a game or an app? Some players may be having trouble launching games and apps. While we are working on a fix, try rebooting your console. More options You see the following error code when you try to launch a game on a Windows 10/11 device: 0xc0ea0001