A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox account.

How tech support scams work Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can ...

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Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

了解如何查看您的訂單狀態，或追蹤現有 Xbox 服務訂單的運送。

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

有时您需要更新您的 Microsoft 帐户的安全信息 — 例如，在您获得新的电话号码或电子邮件地址，或者是您第一次输入错误的安全性详细信息。使用此页面上的步骤来更新用于验证 Microsoft 帐户的安全信息。 全部展开

Microsoft正在对永久许可证的激活体验进行现代化改造。 从 2025 年 12 月 3 日起，传统的基于电话的产品激活自动化过程已从电话转移到在线。 客户将改用产品激活门户： 产品激活门户 新的数字工作流提供更安全、更可靠且用户友好的激活体验，并有助于防止欺诈。 虽然该过程已更新，但脱机激活 ...

Learn more about the different ways that you're notified of an Xbox enforcement action and where you can get more info about it.