Learn how to sign in and create app passwords for Microsoft apps and devices that don't support two-step verification.

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Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

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Caution: As soon as you create a new recovery code, any previous codes will no longer work.

Why is my Microsoft account temporarily suspended? Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons: Malware, phishing, and other harmful activities Microsoft forbids the use of our services for: Malware: Sending intentionally ...

Want to add a padlock to your email messages? You can use encryption and digital signatures in new Outlook, classic Outlook, and Outlook on the web for work or school accounts to increase the security of messages. Encrypting an email message in Outlook means it's converted from readable plain text into scrambled cipher text. Only the recipient who has the private key that matches the public ...

Sign in to your account with a security key If you’re tired of having to remember or reset your password, try using a FIDO2–compliant security key to sign in to your Microsoft account instead. What is a security key? A security key is a physical device that you can use instead of your user name and password to sign in. Since it needs to be unlocked with a fingerprint or PIN, even if ...

The default authentication method is to use the free Microsoft Authenticator app. If you have it installed on your mobile device, select Next and follow the prompts to add this account.