If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

了解在 Microsoft Store 尝试购买内容时如何解决 Xbox 购买错误。

Looking for help? For help from an agent, follow the Get help link below to chat or request a call—we’ll call you so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

了解如何修复错误“很抱歉，您的帐单地址有问题”，以便可以使用您的 Xbox 帐户进行购买。

你的购买可能会因为以下某个原因而受到阻止： 近期有过多遭拒的购买尝试。 使用了来自可疑位置的 Microsoft 帐户或支付选项。

If you're getting an error code that isn't listed on this page, contact customer support. If you upgraded to Windows 11 for free and your device isn’t activated, make sure you’re running the latest version of Windows 11. This version includes improvements to activation and troubleshooting activation errors.

我們現在正在調查此問題。. 同時，請登入您的帳戶以查看您最新的退款要求狀態。. . 如果您無法完成 Xbox 購買，請嘗試我們的解決方案來解決問題。. 備註 如果步驟 1-3 無法解決您的問題，請務必針對最符合您情況的情況，查看其他支援解決方案下提供的資訊。.

如果你收到错误 PBR30225，则了解如何修复该错误，以便可以在你的 Xbox 主机上继续进行购买。