If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you get an email about unusual activity on your Microsoft account, or if you’re worried that someone else might have used your account, go to the Recent activity page. You’ll see when your Microsoft account was signed in during the last 30 days, along with any device or app-specific info.

Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password. Paste or type the code you received and select Next. Type your new password and select Next.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage. From here, you can view your plan, expiration date, billing history, subscription status, and change how you pay.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

兑换礼品卡和充值码以进行 Xbox 购买和延长 Xbox 订阅。 代码的长度为 25 个字符，包括数字和字母，并且采用横竖 5 个字符的 5x5 格式。 代码可以是你从 Microsoft 或受信任的零售商处购买的数字卡或物理卡。

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Xbox Game Pass Ultimate 和电脑成员在其订阅中享受 EA 数字购买（完整游戏、DLC 等）10% 的优惠。Ultimate 成员可以通过 Xbox 主机或 Xbox.com 上的 Microsoft Store 购买主机游戏，Ultimate 和 PC 成员现在可以在 Beta 版中通过 EA 应用购买电脑游戏。