Tips: To see more orders and past purchases, select the Ordered within Past 3 months dropdown. Make sure you sign in with the account you used to make the purchase. If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page. If the status of your order is Shipped, check for a Track Shipping link below the status ...

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognise.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox account.

了解如何解決嘗試從 Microsoft Store 購物時 Xbox 購買錯誤。

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

了解如何管理 Xbox 訂閱及解決帳單問題，獲取詳細資訊以輕鬆處理相關事務。

了解如何查看您的訂單狀態，或追蹤現有 Xbox 服務訂單的運送。

瞭解如何在行動裝置、Windows 裝置或 Xbox 主機上兌換 Microsoft/Xbox 禮品卡或其他代碼。