Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

When you’re ready to make your PC sleep, just press the power button on your desktop, tablet, or laptop, or close your laptop’s lid. On most PCs, you can resume working by pressing your PC's power button. However, not all PCs are the same.

Getting ready for the Windows 11 upgrade. How to check if your device meets Windows 11 system requirements after changing device hardware. Learn how to use the PC Health Check app to help you improve your device performance.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Create a recovery drive with a downloaded factory image. If you're able to use your Surface or you have another Windows PC, visit our Download a recovery image for your Surface page. From there, select your Surface and download a recovery image .zip file for the device you selected.

Get started with Copilot. To get started, open the Copilot app from the Start menu or use the Copilot icon if present on your Windows taskbar. If your device keyboard includes a dedicated Copilot key, you can also use it to launch Copilot.

It's a good idea to create a recovery drive. That way, if your PC ever experiences a major issue such as hardware failure, you'll be able to use the recovery drive to reinstall Windows 11. Windows updates to improve security and PC performance periodically, so we recommend you recreate the recovery drive annually.

Record game clips and take screenshots. While you’re playing a game, press the Windows logo key + G to open Game Bar. Choose Widget Menu > Capture. Choose Start recording, Take screenshot, or Record last…. Record last… turns the most recent moments of play into a game clip when background recording is turned on.

Possible causes. Make sure your PC, the external display, and the cable all support DisplayPort or MHL alternate modes. Make sure the device or dongle is connected directly to your PC. Make sure the device or dongle is connected to the USB-C port on your PC that supports the correct Alternate Mode.