Learn how to find and redeem Digital Direct offers on your Xbox console or Windows PC.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Find out how to use your Xbox Game Pass membership to share the benefits with your friends on any Xbox console.

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

Refunds are typically issued for requests that meet the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

If you have a subscription that renews automatically, it can become locked if the renewal charge fails. When this happens, you lose access to the subscription and its benefits.

Print the recovery code and keep it in a safe place. For security, do not store the code on a device used to sign in to your account. How do I download my Microsoft account recovery code?

了解如何为你和每个家庭组成员管理 Xbox 主机上的在线安全和隐私设置。

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.