A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Learn what to do if you get a notification or an error message when you try to pay for your Xbox subscription.

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Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

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How prepaid subscription time converts when upgrading to Game Pass Ultimate or Game Pass Premium When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we'll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Premium upgrade details.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.