Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

获取将数字 Xbox 游戏或订阅作为礼品发送给他人时遇到的问题的帮助。

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

联系 Microsoft 支持人员。查找常见问题的解决方案，或从支持专员那里获取帮助。

在 Xbox 上購物時，收到錯誤訊息或錯誤碼嗎？ 了解它們代表的意義。

了解如何从 Xbox 应用商店申请购买的退款。

了解如何在移动设备、Windows 设备或 Xbox 主机上兑换 Microsoft/Xbox 礼品卡或其他代码。