A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

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Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing ...

获取有关 Xbox 和 Microsoft Store 数字游戏购买退款条款和条件的详细信息。

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Learn how to protect your PC, identity, and data from tech support scams.

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

如果退款请求获得批准，它将在Microsoft帐户上显示为正在处理。 处理退款时，你将无法再访问数字游戏产品。 退款可能需要数个工作日或更长时间才会显示在您的帐户中，因此您可能希望与金融机构检查，以了解何时将计入适用的付款方式。

获取将数字 Xbox 游戏或订阅作为礼品发送给他人时遇到的问题的帮助。

For Apple App Store purchases, request a refund from Apple support. Microsoft cannot cancel or help turn on or off recurring billing for subscriptions purchased through a third-party retailer.