Select Next on the Two factor authentication page on your computer, and then type the verification code provided in the app for your Facebook account. Your account is verified, and you can now use the app to verify your account.

In certain countries and regions, mobile operator billing can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox console and Xbox.com.

You can update your billing address online or right from your Xbox One console. Learn how here.

Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

Install and use the Microsoft Authenticator app If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance.

In certain countries and regions, PayPal can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox Series X|S console, Xbox One console, Xbox 360 console, and Xbox.com.

Open the app, go to the app's top-level menu, and then select Send feedback. After that, contact Support or go to the Microsoft Authenticator app forum and explain the problem you're seeing and the steps you tried.

Xbox One Stereo Headset Xbox Elite Wireless Controller Series 2 Xbox Rechargeable Battery + USB-C Cable Customise how you play with the Xbox Accessories app Did this resolve the issue?

Open the Microsoft Authenticator app on your mobile device, allow notifications if prompted, select Add account from the menu, and choose Work or school account.

Learn how to locate and manage games and add-ons purchased from the Microsoft Store.