Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Redeem at setup If you recently purchased a console that included Xbox games, an Xbox Game Pass, PC Game Pass, or Xbox All Access subscription, use the steps below to find your Digital Direct offers to redeem.

If you are using a Windows 11 device, start by running the automated Audio troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this audio problem.

These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”) only ...

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Learn how to redeem a Microsoft/Xbox gift card or other code or offer on your mobile device, Windows device, or Xbox console.

If you have a Surface or Xbox, you can use your Microsoft account to check its warranty and make warranty claims. Your new Surface or Surface-branded accessory comes with a limited standard warranty. For more warranty details, see Warranty and Protection Plan Terms & Conditions. How to register your Microsoft device for warranty and service Before you can check your warranty or get service ...

Find links to our pages that describe in detail how to use each Xbox controller and other console and Windows inputs.

Prepaid subscriptions For prepaid, you can't change how you pay because it's a prepaid subscription. However, you can update your payment info and buy a new subscription when your prepaid subscription expires. See Change the payment method or credit card linked to your Microsoft account.

Expand the Sound, video and game controllers section. Look for any audio devices or drivers. Right-click the audio device and select Uninstall device. Make sure to check the box that says Attempt to remove the driver for this device and then select Uninstall. Repeat this process for any other audio devices. Restart your computer.