Get more information about managing your Xbox subscriptions, issues with billing, and more.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

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Find out what to do when you receive a “Call us overprotective” message when signing in to Xbox.com.

How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Check Xbox services, games, and apps for service outages or functionality issues.

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Download Microsoft Authenticator Microsoft Authenticator is a mobile app that helps you sign in to all your accounts without using a password.

檢查此頁面以了解 Xbox 功能和服務的狀態更新。