When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

我該如何對與支援虛擬客服的互動給予回饋？ Xbox 支援虛擬代理目前處於「測試版」階段，我們很感謝了解如何改進它。 你可以使用讚或踩圖示來對特定回應給予回饋。 此外，支援對話結束時也會提供問卷調查。 只要滑到聊天視窗底部填寫即可。

Need help setting up an Xbox profile or signing in to Xbox on your console, PC, or mobile device? This solution will help you sign in or create a new account.

Summary This article provides explanations for why verification codes from Microsoft don't always arrive. It includes a list of the most common causes, and solutions for each one. Microsoft is committed to advancing security standards and as such, we will start phasing out SMS as a method of authentication and account recovery for personal Microsoft accounts. Reasons why verification codes don ...

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Windows Secure Boot certificate expiration Important: Secure Boot certificates used by most Windows devices are set to expire starting in June 2026. This might affect the ability of certain personal and business devices to boot securely if not updated in time. To avoid disruption, we recommend reviewing the guidance and taking action to update certificates in advance. For details and ...

了解 AI 驱动的支持虚拟代理的工作原理，以及它如何帮助回答你的 Xbox 支持问题。

To help checkout faster, we're now offering you an option to save your debit and credit cards which you can use to autofill payment information on the checkout page with one click.

降级订阅： Game Pass Ultimate 和 Game Pass Premium 可以降级到较低级别的订阅。 降级时，不会立即收费。 你当前的订阅将持续到下一个续订日期，然后变更为新订阅等级，并在该日期收取新订阅费用。

More help If you're using a work or school account and couldn't install classic Outlook following the steps above, contact the IT admin in your organization for assistance.