When you upgrade to Xbox Game Pass Ultimate, we'll convert any prepaid time you have on Xbox Game Pass or EA Play subscriptions and apply it toward Xbox Game Pass Ultimate at the current conversion ratio, up to a maximum of 36 months.

Learn what to do if you find charges you don't recognize from Microsoft.

We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Learn how to cancel an Xbox subscription and check for refund eligibility in the “Canceling a subscription” section below. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

Learn how to redeem codes from purchases or promotions, as well as offers that are applied directly to your account without a code. To redeem a code now, go to xbox.com/redeem or follow this link: Xbox codes are 25-character alphanumeric strings that are formatted like this:

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. If you still need help with your purchase, select your region to find the phone number for your country.

Learn how to reopen your Microsoft account if you previously closed it.

Follow the instructions to sign in to Manage your payments and use the Investigate feature. You'll be prompted to enter your credit card's security details and then select the charge you don't recognise to find out which Microsoft account was used to make that purchase.