Choose your alternative verification method, and continue with the two-step verification process. After you're back in your account, you can update your verification methods (if necessary). For more info about add or changing your methods, see the Manage your settings for two-step verification article. Next steps Learn about your security info in the Security info (preview) overview article ...

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Find out how to change your Xbox gamertag through a browser, on your Xbox console, or your Windows device.

Get answers to some basic questions about what two-step verification is, and how to set it up and use it to help keep your Microsoft account more secure.

Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

Find everything you need to know about Xbox gamertags.

Wondering what multifactor authentication, sometimes known as two step verification, is? This article will explain it clearly.

Learn how to set up your user account for multifactor authentication with Microsoft 365.

Learn how to change your gamerpic, including how to upload a customized image for your profile from your Xbox console.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...