If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Select your Xbox profile (or select Choose a profile and sign in to your account). Select My profile > Customize profile, and then select your current gamertag. Under Choose your new gamertag, enter the gamertag that you want in the available text box, and then select Check availability.

We've put together this article to describe fixes for the most common problems. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data: Your user name. Your password.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more info, see Shop and earn Microsoft Rewards points. Explore the earn page and the points breakdown page.

Contact Support. For pre-sales support, or issues with purchasing, contact Sales support. Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.

Open Rewards dashboard. Find out if Microsoft Rewards is available in your region or language. Note: Buying items from the Microsoft Store on Xbox or searching on Bing.com may not earn points in all countries/regions.

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