Notes: If you know your password, but just want to change it, go to account.microsoft.com Security tab, and select Change my password. If you know your username and password but they have stopped working, read My username and password have stopped working.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Sign in to a work/school account using a remote computer. Many apps allow you to authenticate by entering a code on another device such as a PC.

Notes: You don't need a smartphone to receive a security code. Text messages may come from either "MSFT", a short number, or a mobile number.If you have requested a security code, you can trust the message that arrives.

To install Authenticator on your iOS device. Scan the QR code. or download and install Authenticator from the Apple app store. Get the app

To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.. To contact us in Outlook.com, you'll need to sign in.

2. Fill out the form using a recognized device and location. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.

Step 1: Clear your PC of viruses or malware before you change your password. If you have a good antivirus program installed, make sure it's up to date and then do a full scan of your system.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

The easiest way to get language packs for Windows 8.1 and Windows RT is to download and install them using the Language Control Panel. Download and install additional languages to view menus, dialog boxes, and other user interface items in your preferred language.