Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web).

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

If you selected the Show icon on my profile check box but the icon still isn’t displaying, sign out of the device where you have the issue and then sign back in. On a PC, you may also be required to restart the app: Start Task Manager, choose the app that’s running (Game Bar or Xbox app), select End task, and then restart the app.

注意 在某些情况下，你可能无法运行游戏服务修复工具，除非你在电脑上以本地管理员身份登录。 当 Windows OS 为 20H1 或更早版本时，会发生这种情况。 如果无法运行游戏服务修复工具，则需要更新 Windows OS 版本。

如果接收人意外删除礼品电子邮件，则让他们检查其电子邮件应用中的已删除邮件文件夹。 如果那里没有礼品，则赠送者可以按照上面的“接收人一直收不到礼品”中列出的步骤通过电子邮件发送代码。

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

這些數位遊戲購買的退款條款涵蓋 Microsoft Store 的數位遊戲方案、Xbox 應用程式 (不含電影和電視應用程式)、數位化的遊戲搭售方案，以及數位耐久性和消耗性的遊戲方案, 無論是透過 Xbox 主機裝置或僅限於您的電腦提供 (統稱「數位遊戲產品」) 提供，例如遊戲季票、虛擬貨幣和微交易。

Inserting ASCII characters. To insert an ASCII character, press and hold down ALT while typing the character code. For example, to insert the degree (º) symbol, press and hold down ALT while typing 0176 on the numeric keypad.

在移动设备上打开 Xbox 应用。 选择要在主屏幕上管理其支出的成员。或者选择“设置”，然后选择成员的帐户。 在“支出”下，选择“请求购买”游戏。 在“Microsoft 帐户余额”下，选择“充值”。 加载应用内浏览器时，选择所需的金额，然后选择“下一步”。 按照屏幕上的说明，使用文件中的 ...