A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Xbox Support ... Xbox Support

Learn how to protect your PC, identity, and data from tech support scams.

Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox account.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Check Xbox services, games, and apps for service outages or functionality issues.

在 Xbox 上購物時，收到錯誤訊息或錯誤碼嗎？ 了解它們代表的意義。