According to National Public Data, a malicious actor gained access to their systems in December 2023 and leaked sensitive data onto the dark web from April 2024 to the summer of 2024. This data contained the following details: Full names. Social Security Numbers. Mailing addresses. Email addresses. Phone numbers .

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we’ll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Standard upgrade details.

Some Office 2019, Office 2016, and Office 2013 products come with a product key. If yours did, before installing Microsoft 365 for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Microsoft 365 so you only have to do this once.

Here's how to pay a past-due balance on your account using a Microsoft account balance: Find your past-due subscription on the Services & subscriptions page. The amount past due is shown in red. Select Pay now, and then follow the instructions to pay the balance due.

Plan a remote gathering, create school projects, set health and fitness goals, and manage your household budget with the apps, tools, and features of Microsoft 365. Explore Microsoft Office help and training resources. Find how-to articles, video tutorials, and additional support for Office apps.

Be sure to redeem your rewards points in the same region you signed up in. Do not use a VPN while trying to redeem points. When redeeming points, use a mobile or landline phone number for authentication and not a VoIP phone number.

Sign in to account.microsoft.com. Select Payment & billing > Order history. Order history. You can use the filters to specific billing periods or to review In progress, Returned/Refunded, Digital, or Physical orders that were bought with this Microsoft account.

Your options to retrieve the account and password you use to sign in and install or reinstall Microsoft 365, or to manage your Microsoft 365 subscription vary depending if your product is a Microsoft 365 for home or Microsoft 365 for business product.