Some Office 2019, Office 2016, and Office 2013 products come with a product key. If yours did, before installing Microsoft 365 for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Microsoft 365 so you only have to do this once.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

According to National Public Data, a malicious actor gained access to their systems in December 2023 and leaked sensitive data onto the dark web from April 2024 to the summer of 2024. This data contained the following details: Full names. Social Security Numbers. Mailing addresses. Email addresses. Phone numbers .

Select a different account. You have multiple accounts. Choose the account you want to sign in with. Manage your subscription. Applies ToOutlook.com. You can view or renew your subscriptions at account.microsoft.com. Learn more.

When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we’ll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Standard upgrade details.

If you’re not seeing the charges in your purchase history, you may be signed in to the wrong Microsoft account, or your billing info is associated with another account (such as another member of your Xbox family group).

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection. Protect yourself from tech support scams. Before clicking 'I accept', review the: Agreement for Microsoft Services. Microsoft Software License Terms.

Plan a remote gathering, create school projects, set health and fitness goals, and manage your household budget with the apps, tools, and features of Microsoft 365. Explore Microsoft Office help and training resources. Find how-to articles, video tutorials, and additional support for Office apps.

Be sure to redeem your rewards points in the same region you signed up in. Do not use a VPN while trying to redeem points. When redeeming points, use a mobile or landline phone number for authentication and not a VoIP phone number.

Reset or change a password, Sign in to Microsoft 365, or Switch the account you're signed in with. Contact your admin who can retrieve the username and reset the password for your work or school account. Open Word, Excel, or PowerPoint app to see your username.