When playing Xbox games with cloud gaming, we recommend using an Xbox Wireless Controller connected via Bluetooth or USB cable. Many other types of wired and Bluetooth controllers can also work for cloud gaming.

Check the battery: Replace the controller batteries with fresh ones, or make sure that the rechargeable controllers are fully recharged.(Do this even if your controller still has power—low batteries can cause connection and functionality issues.) Power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off.

Note In some cases, you may not be able to run the Gaming Services Repair Tool unless you are logged in as the Local Administrator on your PC. This happens when your Windows OS is 22H2 or older. If you are unable to run the Gaming Services Repair Tool you’ll need to update your Windows OS version.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

You can adjust sensitivity settings for the left and right sticks on your Xbox controller using the Xbox Accessories app to customize gameplay to your own personal need or style.

注意 并非所有控制杆问题都能使用此重新校准工具来解决，包括因正常磨损造成的偏移。 如果你要自行修理控制器，那么在更换控制器的基板和电路板后，应使用此重新校准工具。

若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

Find out how to use your Xbox Game Pass membership to share the benefits with your friends on any Xbox console.

Learn how you can play Fortnite for free by cloud gaming through your web browser.

将 Xbox 无线控制器连接到不同操作系统时，存在一些重要差异。 下表显示了将无线控制器连接到 Windows、Android、Apple 或智能电视设备时所支持的内容。