If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

Get answers to common questions about Xbox Game Pass conversions.

Go to Payment & billing and select Payment options.You can add or edit payment methods from here. Under Payment methods, you can Add a new payment method, View or edit card, or Remove card.; Enter your updated info, and select Save.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Find out more about Xbox digital codes and gift cards, and how to troubleshoot issues redeeming content.

Learn how to find and redeem Digital Direct offers on your Xbox console or Windows PC.

Xbox Game Pass Standard gives you hundreds of high-quality games to play on your console. It also features all the benefits of Game Pass Core, such as online console multiplayer and select member deals and discounts, including up to 50% off select games.

For example, if a renewal charge fails for your Xbox Game Pass Core subscription, you are locked out, and online multiplayer only works in free-to-play games.

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognize.

Xbox Game Pass Ultimate 包括所有 Game Pass 权益，包括主机、电脑和云上的数百款高质量游戏。 会一直添加更多游戏，包括首发日的新游戏。