How prepaid subscription time converts when upgrading to Game Pass Ultimate or Game Pass Premium When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we'll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Premium upgrade details.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

了解如何在移动设备、Windows 设备或 Xbox 主机上兑换Microsoft/Xbox 礼品卡或其他代码或优惠。

Find out how to submit a request for a refund for a purchase of digital Xbox content.

使用 Microsoft Rewards 兑换奖励时，必须验证帐户。 Microsoft Rewards 提供 QR 码验证选项，可安全无缝地完成兑换。