Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

从 2025 年 3 月 19 日开始，不再支持适用于移动设备的 Xbox Game Pass。 获取有关其他设备上的云游戏的详细信息。

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal information.

如果游戏退款请求获得批准，它将在你的Microsoft帐户上显示为正在处理。 处理退款时，你将无法再访问数字游戏产品。 退款可能需要数个工作日或更长时间才会显示在您的帐户中，因此您可能希望与金融机构检查，以了解何时将计入适用的付款方式。

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

订阅退款 你可以随时取消 Xbox 订阅。 关闭定期计费将停止订阅的未来扣费，并使你在订阅到期之前使用其权益。 你也可能有资格立即取消并获得退款；但不是所有订阅费用都能退款。 若要详细了解 Xbox 订阅的退款策略以及如何取消订阅，请转到： Xbox 订阅取消和退款 可在此处检查 Xbox 订阅的状态 ...