Restore account credentials from Microsoft Authenticator You can restore or recover your account credentials saved by Microsoft Authenticator. Note: You can only backup and restore on the same device type. For example, accounts backed up using an iOS device cannot be restored on an Android device.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.

A: If you're using Microsoft Authenticator with an Android or iOS work profile, make sure you add biometrics in your work profile. Biometrics for regular security don't always carry over to work profiles.

Messages that have the encrypt-only policy applied can be read directly in new Outlook, Outlook on the web, Outlook for iOS and Android, Outlook for Windows versions 2019 and newer, and Microsoft 365.

Using Authenticator as a way to sign in If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Go to the site where you want to sign in. Enter your username at the sign-in prompt and select Next. Select Send notification.

To install Authenticator on your iOS device Scan the QR code or download and install Authenticator from the Apple app store. Get the app

Signing your email messages with a digital ID helps to prove your identity and prevent message tampering.

If this is the first time you're setting up Authenticator, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Allow the app to use the camera so that you can take a picture of a QR code in one step.

Get answers to some basic questions about what two-step verification is, and how to set it up and use it to help keep your Microsoft account more secure.

The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription.