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A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Note: Starting February 2026, we will introduce Jailbreak/Root detection for work/school Entra credentials in Microsoft Authenticator. This change enhances security by preventing Authenticator Entra credentials from functioning on jailbroken or rooted devices. Learn more.

How tech support scams work Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can ...

Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Find out what to do when you receive a “Call us overprotective” message when signing in to Xbox.com.