If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you can't find a file on your computer or you accidently modified or deleted a file, you can restore it from a backup (if you're using Windows backup) or you can try to restore it from a previous version.

Check the Xbox services, games, and apps for any service outages.

Windows 10. Optimizing your drives can help your PC run smoother and boot up faster. To optimize them: Select the search bar on the taskbar and enter defrag. Select Defragment and Optimize Drives. Select the disk drive you want to optimize.

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Windows 11 Windows 10. To delete temporary files: In the search box on the taskbar, type disk cleanup, and select Disk Cleanup from the list of results. Select the drive you want to clean up, and then select OK. Under Files to delete, select the file types to get rid of.

You can import photos and videos you have stored on a camera’s SD card, a USB drive, a phone, or on another device. Here's how: Use a USB cable to connect your device to the PC. In the search box on the taskbar, type photos and then select the Photos app from the results. Select Import from the app bar.

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.