Refunds are typically issued for requests that meet the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not uploaded to the Xbox network will be lost. Your console syncs when it’s connected to the Xbox network, but if you've been offline for a while, connect to the network before taking these steps.

At this time, you cannot use your Google credentials to sign in to your Microsoft account, but you can use your Gmail address as a way to prove who you are. To add your Gmail address as a way to sign in, go to Manage how you sign in to Microsoft.

Find out how to use Quick Resume on your Xbox Series X|S consoles to get back to your game instantly.

Learn how to view your Microsoft account balance online and on your Xbox console.

See how Xbox Cloud Gaming (Beta) works on Windows devices.

Troubleshoot errors from the “Something went wrong” startup screen on Xbox.

Xbox 退款、数字产品退款、订阅退款、取消购买

Create an avatar in the Xbox Original Avatar app using free or avatar items earned in select Xbox 360 games. Then take a custom snapshot and make it your gamerpic.