Learn how to troubleshoot Bluetooth problems in Windows. Resolve issues connecting a Bluetooth device or accessory.

This issue can occur for several reasons, including incorrect Bluetooth settings, outdated or incompatible drivers, stopped system services, hardware malfunctions, or problems by recent Windows updates. Try the following troubleshooting solutions to resolve the issue.

These issues can occur when Bluetooth is turned on but the device is not in pairing mode, is out of range, has a low battery, or is experiencing driver, service, or update-related problems. Try the following troubleshooting steps to resolve the issue:

Go to your PC manufacturer’s support website. Search using your device model number. Download and install the latest Bluetooth driver for Windows 11. Restart your PC after installation. For additional troubleshooting steps, visit Fix Bluetooth problems in Windows.

Before starting, make sure that the Windows 11 device supports Bluetooth. For more info on how to check, see Fix Bluetooth problems in Windows. For help with adding non-Bluetooth devices, see Add a hardware device to a Windows device. Having trouble playing the video? Watch it on YouTube.

Try the following troubleshooting steps to resolve the issue: If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.

If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.

For Windows devices that have Bluetooth, Bluetooth can be turned on and off. Turning Bluetooth off and on resets Bluetooth and might help with Bluetooth connection issues.

You might be unable to send or receive files using Bluetooth in Windows when the Bluetooth connection is active, but the file transfer process cannot start or complete.

Get Help has troubleshooters, or diagnostic tests, that can check your system configuration for anything that might be causing issues using your devices. View troubleshooter results. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies.