Symptoms

Assume that you try to type some Japanese characters in Microsoft Excel 2013 by using Microsoft IME on a one-CPU computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012. When IME converts the Japanese characters, Excel freezes for about three minutes.

Resolution

To resolve this issue in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, install update rollup 2962409.
To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix or update 2960837 that are described in this article.

Update information

How to obtain update 2962409

For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:

2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

How to obtain update 2960837

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

Note The update for Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information for Windows 8 and Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT, Windows 8, and Windows Server 2012 file information notes Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Imebroker.exe

15.0.9200.16904

257,536

24-Apr-2014

15:17

Not applicable

Imebrokerps.dll

15.0.9200.16420

19,968

20-Sep-2012

05:34

Not applicable

Imjplmp.dll

15.0.9200.16904

627,712

24-Apr-2014

15:16

Not applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Imebroker.exe

15.0.9200.16897

249,856

23-Apr-2014

23:51

x86

Imebrokerps.dll

15.0.9200.16420

19,456

20-Sep-2012

05:54

x86

Imebroker.exe

15.0.9200.21020

249,856

23-Apr-2014

23:59

x86

Imebrokerps.dll

15.0.9200.20521

19,456

20-Sep-2012

05:54

x86

Imjplmp.dll

15.0.9200.16897

604,160

23-Apr-2014

23:50

x86

Imjplmp.dll

15.0.9200.21020

604,160

23-Apr-2014

23:58

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Imebroker.exe

15.0.9200.16897

340,480

23-Apr-2014

23:39

x64

Imebrokerps.dll

15.0.9200.16420

37,888

20-Sep-2012

06:31

x64

Imebroker.exe

15.0.9200.21020

340,480

23-Apr-2014

23:49

x64

Imebrokerps.dll

15.0.9200.20521

37,888

20-Sep-2012

06:31

x64

Imjplmp.dll

15.0.9200.16897

989,184

23-Apr-2014

23:37

x64

Imjplmp.dll

15.0.9200.21020

988,672

23-Apr-2014

23:48

x64

Imebrokerps.dll

15.0.9200.16420

19,456

20-Sep-2012

05:54

x86

Imebrokerps.dll

15.0.9200.20521

19,456

20-Sep-2012

05:54

x86

Imjplmp.dll

15.0.9200.16897

604,160

23-Apr-2014

23:50

x86

Imjplmp.dll

15.0.9200.21020

604,160

23-Apr-2014

23:58

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT

File property

Value

File name

Arm_3478c06897969a65d667bae29f0fdafe_31bf3856ad364e35_6.2.9200.16904_none_45dc3fc14c60fcef.manifest

File version

Not applicable

File size

751

Date (UTC)

25-Apr-2014

Time (UTC)

06:27

Platform

Not applicable

File name

Arm_4dc228d0aa7dcbd2d5d0fb51e30a933b_31bf3856ad364e35_6.2.9200.16904_none_a946d95914c5141c.manifest

File version

Not applicable

File size

751

Date (UTC)

25-Apr-2014

Time (UTC)

06:27

Platform

Not applicable

File name

Arm_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_86c24e39c8a3c135.manifest

File version

Not applicable

File size

27,327

Date (UTC)

25-Apr-2014

Time (UTC)

06:27

Platform

Not applicable

File name

Arm_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4564364f27f8dc03.manifest

File version

Not applicable

File size

14,045

Date (UTC)

24-Apr-2014

Time (UTC)

15:51

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,583

Date (UTC)

25-Apr-2014

Time (UTC)

06:27

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,028

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_0e5377210a685fabb25f0a48c309d8a2_31bf3856ad364e35_6.2.9200.21027_none_402099ca18f8e3bd.manifest

File version

Not applicable

File size

751

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_5f404b49155c1750f32d8d4077b65be2_31bf3856ad364e35_6.2.9200.16904_none_e767c8fbd05d9e52.manifest

File version

Not applicable

File size

751

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_75a4ce986f189e5148fdc0fe37127acf_31bf3856ad364e35_6.2.9200.16904_none_17239e7a6be8bd41.manifest

File version

Not applicable

File size

751

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_ef12b3f73e7db8bca7d43e5f8c4aa37a_31bf3856ad364e35_6.2.9200.21027_none_59ad2aaa5e057f5b.manifest

File version

Not applicable

File size

751

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_86bfdbe1c8a6a26f.manifest

File version

Not applicable

File size

27,327

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_8736afeee1d1fc3b.manifest

File version

Not applicable

File size

27,327

Date (UTC)

25-Apr-2014

Time (UTC)

07:31

Platform

Not applicable

File name

X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4561c3f727fbbd3d.manifest

File version

Not applicable

File size

14,045

Date (UTC)

24-Apr-2014

Time (UTC)

00:19

Platform

Not applicable

File name

X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_45d8980441271709.manifest

File version

Not applicable

File size

14,045

Date (UTC)

24-Apr-2014

Time (UTC)

00:29

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File property

Value

File name

Amd64_0a607caa224d0b00b335befacf4b5ad3_31bf3856ad364e35_6.2.9200.16904_none_b99b312343d1ba44.manifest

File version

Not applicable

File size

755

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_0e5377210a685fabb25f0a48c309d8a2_31bf3856ad364e35_6.2.9200.21027_none_9c3f354dd15654f3.manifest

File version

Not applicable

File size

753

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_0f754d5310b9ad5e8cfceb4a1882b0cd_31bf3856ad364e35_6.2.9200.21027_none_d540a3f61d3867f7.manifest

File version

Not applicable

File size

1,152

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_10fd80974f8554eb2c05c9ed58d09113_31bf3856ad364e35_6.2.9200.21027_none_7d5aa4596df86db8.manifest

File version

Not applicable

File size

755

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_457bc333d1c76752453f95e660b0a2cc_31bf3856ad364e35_6.2.9200.16904_none_f10b7724b5944357.manifest

File version

Not applicable

File size

1,152

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_5f404b49155c1750f32d8d4077b65be2_31bf3856ad364e35_6.2.9200.16904_none_4386647f88bb0f88.manifest

File version

Not applicable

File size

753

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_702d089b894698e59313ae9bea515250_31bf3856ad364e35_6.2.9200.21027_none_38e8a5100f7b6633.manifest

File version

Not applicable

File size

1,150

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_76660da455af1b735b93126a1eee58a1_31bf3856ad364e35_6.2.9200.21027_none_eb70bd693629f6cc.manifest

File version

Not applicable

File size

755

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_78f55f31e36ab39f563ee33018091968_31bf3856ad364e35_6.2.9200.21027_none_40ac7f50902cac5e.manifest

File version

Not applicable

File size

755

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_a12e34f43473fa925c95b5782db5ce4d_31bf3856ad364e35_6.2.9200.16904_none_06d4e297b1eda366.manifest

File version

Not applicable

File size

755

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_d352399b2634a3d6d3189cfa58a18373_31bf3856ad364e35_6.2.9200.16904_none_5055763915239d79.manifest

File version

Not applicable

File size

755

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_dfcc3fa909727e0af598c206dc088086_31bf3856ad364e35_6.2.9200.16904_none_1002859a2da70a36.manifest

File version

Not applicable

File size

1,150

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_e2de7765810413a5.manifest

File version

Not applicable

File size

27,329

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_e3554b729a2f6d71.manifest

File version

Not applicable

File size

27,329

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_a1805f7ae0592e73.manifest

File version

Not applicable

File size

14,047

Date (UTC)

24-Apr-2014

Time (UTC)

03:12

Platform

Not applicable

File name

Amd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_a1f73387f984883f.manifest

File version

Not applicable

File size

14,047

Date (UTC)

24-Apr-2014

Time (UTC)

03:09

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,695

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Wow64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_ed3321b7b564d5a0.manifest

File version

Not applicable

File size

20,586

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

Wow64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_eda9f5c4ce902f6c.manifest

File version

Not applicable

File size

20,586

Date (UTC)

25-Apr-2014

Time (UTC)

08:54

Platform

Not applicable

File name

X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4561c3f727fbbd3d.manifest

File version

Not applicable

File size

14,045

Date (UTC)

24-Apr-2014

Time (UTC)

00:19

Platform

Not applicable

File name

X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_45d8980441271709.manifest

File version

Not applicable

File size

14,045

Date (UTC)

24-Apr-2014

Time (UTC)

00:29

Platform

Not applicable


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