Troubleshoot blue screen errors

దీనికి వర్తిస్తుంది: Windows 10

A blue screen error (also called a stop error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a blue screen with a message that your device ran into a problem and needs to restart.

On this page, we’ll take you through a series of troubleshooting steps to try and help you figure out the cause of the blue screen error and how to resolve it. 

The steps in this article are intended to help troubleshoot common stop error codes, such as the following:

  • CRITICAL_PROCESS_DIED
  • SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  • IRQL_NOT_LESS_OR_EQUAL
  • VIDEO_TDR_TIMEOUT_DETECTED
  • PAGE_FAULT_IN_NONPAGED_AREA
  • SYSTEM_SERVICE_EXCEPTION
  • DPC_WATCHDOG_VIOLATION


Though the steps on this page might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Some blue screen errors might occur after a specific update is installed on your device. If you get a blue screen error after an update, try to fix the error by uninstalling recent updates. 

To do this, you'll need to sign in to Windows using safe mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers and allows you to perform troubleshooting steps.

Before you enter safe mode, you need to enter the Windows Recovery Environment (WinRE ). Here’s how:

  1. Hold down the power button for 10 seconds to turn off your device.
  2. Press the power button again to turn on your device.
  3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
  4. Press the power button again to turn on your device.
  5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
  6. Press the power button again to turn on your device.
  7. Allow your device to fully restart to enter WinRE.

Now that you are in WinRE, follow these steps to take you to safe mode.

 

 

  1. On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

    Choose an option screen in the Windows Recovery Environment.


    Troubleshoot screen in the Windows Recovery Environment.


    Advanced options screen in the Windows Recovery Environment.


    Startup Settings  screen in the Windows Recovery Environment.

     
  2. After your device restarts, you'll see a list of options. The preferred option is to select 5 or press F5 for Safe Mode with Networking.  

Once your device is in safe mode, follow these steps to uninstall recent update in Control Panel:

  1. In the search box on the taskbar, type control panel, and then select Control Panel from the list of results.
  2. Select Uninstall a program under Programs. If you’re using Large/Small icons View, Select Uninstall a program under Programs and Features.
  3. On the left-hand side, select View installed updates, and then select Installed On to sort the updates by their installation date to view the latest updates.
  4. Right-click  the update you want to uninstall, and then select Yes to confirm.
  5.  Select Restart Now to completely uninstall the update.
     

If you need more info or help with updates, see the Windows Update: FAQ.

It's not always obvious what may have caused a blue screen error while you are using your device, it may be that you're using new hardware or third-party software that isn't compatible with your Windows device. Use the following troubleshooting steps in order to try and fix your blue screen error.

Step 1: Uninstall third-party software 

Some third-party antivirus software has been known to cause blue screen errors. You can temporarily uninstall this software to determine if it is causing your issue, and then reinstall the software after your device is back up and running.

To do this, you'll need to sign in to Windows using safe mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers and allows you to perform troubleshooting steps.

Before you enter safe mode, you need to enter the Windows Recovery Environment (WinRE ). Here’s how:

  1. Hold down the power button for 10 seconds to turn off your device.
  2. Press the power button again to turn on your device.
  3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
  4. Press the power button again to turn on your device.
  5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
  6. Press the power button again to turn on your device.
  7. Allow your device to fully restart to enter WinRE.

Now that you are in WinRE, follow these steps to take you to safe mode.

 

 

  1. On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

    Choose an option screen in the Windows Recovery Environment.


    Troubleshoot screen in the Windows Recovery Environment.


    Advanced options screen in the Windows Recovery Environment.


    Startup Settings  screen in the Windows Recovery Environment.

     
  2. After your device restarts, you'll see a list of options. The preferred option is to select 5 or press F5 for Safe Mode with Networking.  

Once your device is in safe mode, select the Start   button, then select Settings   > System  > Apps & features. Select Sort by name and change it to Sort by install date. Select the third-party software you want to remove, and then select Uninstall. After you uninstall the third-party software, restart your device.

If you're still seeing a blue screen error, try rolling back, disabling, or uninstalling the recently installed drivers.

Step 2: Rollback, disable, or uninstall drivers

If you recently installed new drivers, you can rollback, disable, or uninstall them to determine if that's what's causing your issue. 

First, make sure  your device is in safe mode, and then use Device Manager to either rollback, disable, or uninstall drivers.

Rollback third-party drivers 

  1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results. 
  2. In Device Manager, expand the device that has the driver you want to rollback, right-click the driver under the device, and then select Properties.
  3. Select the Driver tab, and then select Roll Back Driver > Yes.

     

If you weren't able to roll back your driver or if you're still seeing a blue screen error, try disabling the driver.

Disable third-party drivers

  1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results. 
  2. In Device Manager, expand the device that has the driver you want to disable, right-click the driver under the device, and then select Properties.
  3. Select the Driver tab, and then select Disable device > Yes.

If you're still seeing a blue screen error, try uninstalling the driver.

Uninstall third-party drivers

  1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results. 
  2. In Device Manager, expand the device that has the driver you want to uninstall, right-click the driver under the device, and then select Properties.
  3. Select the Driver tab, and then select Uninstall > OK.

     

If you're still seeing a blue screen error, try uninstalling removing your external hardware.

Step 3: Remove external hardware

Sometimes, your device’s external devices can be the cause of blues screen stop errors. Unplug any external storage devices and drives, docks, and other hardware plugged into your device that isn’t needed for basic functionality, and then restart your device.

If you don't experience the issue after restarting your device, the external device may be the cause of the problem, and you'll need to contact your device manufacturer for support.

Contact us via our virtual support agent. If you've upgraded to Windows 10, you can also use the Get Help app to contact us. Select the Start button, then select Get Help.