Assisted software support options: Assure and Premium

దీనికి వర్తిస్తుంది: ఏదీ కాదు

Keep your Windows and Office software running smoothly with one-on-one support when you need it. Our friendly and knowledgeable support experts know Microsoft software better than anyone, and we have different options available based on your Windows and Office software support needs.

Assure and Premium support aren’t available for business or commercial use. For more information about business support, see Support for business.

For information about Surface and Xbox hardware protection plans, see Microsoft Complete.

Compare options

  Best for Number of devices Support channels In-Store personal training More Information How to buy
Assure software support One year of  Office & Windows software support as needed* Up to 5 personal devices Microsoft Stores**, phone, & chat Included** Assure FAQ Buy now 
Windows Premium Technical Support One-time Windows software support* Up to 5 personal devices Phone & chat Not included Premium FAQ Contact us to purchase
Office Premium Technical Support One-time Office software support* Up to 5 personal devices Phone & chat Not included Premium FAQ Contact us to purchase
*Restrictions may apply. See full terms here.
**Microsoft Stores and in-store personal training are only available in the United States, Canada, Puerto Rico and Australia.

Assure Software Support - Frequently Asked Questions


Assure software support is a subscription service that gives you one year of assisted technical software support on up to five personal devices, and one-on-one in-person training, as often as you need it. You can get support at a Microsoft Store, or call Microsoft, or contact us online.

Assure Purchase and Activation

How to use Assure

Assure Subscription Management

Assure Purchased at a Microsoft Store

Windows and Office Premium Software Support - Frequently Asked Questions


Premium Software Support is a single support incident that you can purchase to get help with Windows or Office questions, via phone or chat.

Premium Purchase and Activation

Getting Support for Premium

Premium Subscription Management