Applies to: System Center 2025 Service Manager 

Introduction

This article describes the new features and issues that are fixed in System Center Service Manager 2025 Update Rollup 1. This article also contains installation instructions and updated files for this UR.

Improvements

  • Support for SQL Server 2025

  • Support for latest MSOLEDBSQL19 provider

  • Enhanced Orchestrator Integration: Service Manager 2025 now supports connecting to System Center Orchestrator Web API 2022 or 2025, while retaining compatibility with the existing SCO 2019 Web Service. This ensures backward compatibility and enables integration with newer Orchestrator versions without breaking existing workflows.

Issues that are fixed

Service Manager 2025 Update Rollup 1 includes the following fix:

Service Manager Console  

  • All input fields across all pages did not display specific GB18030-2022 amendment characters. This issue has been resolved to ensure proper rendering of these characters in all applicable UI components.

Self-Service Portal

  • Image in internal content for Knowledge articles are now displayed correctly.

  • Share button in the Self-Service Portal are not cropped anymore when non-English characters are encountered.

  • Resolved the error in portal that encountered during the submission of Review decision with html tag characters.

Others

  • Resolved the crash of MonitoringHost on new processors and OS builds and due to GroupCalc issue.

How to obtain Update Rollup 1 for System Center Service Manager 2025

Update packages for Service Manager are available for manual download from the Microsoft Download Center: Download the Service Manager update package now.

Installation instructions

Before the installation

Before you apply this update, follow these steps:

  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager console, the Self-Service Portal links, and the authoring tool.

  2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least once, without any management packs in the Pending Disassociation, Pending Association, or Imported status.

  3. If you have customizations in the portal sidebar, take a backup of the Views\Shared\Sidebar.cshtml file.

Installation

1. Make sure that the update is installed on the Service Manager components in the following order:​

  • Data Warehouse server

  • Primary Management server

  • Secondary Management servers

  • Self Service Portal server

  • All Analyst consoles

2. Download the update to a target folder.

​​​​​​​​​​​​​​3. Open the target folder, and then right-click the downloaded file from step 2.

4. Select Run as administrator.

5. Accept the Microsoft Software License terms and then follow the steps in the installation wizard.

​​​​​Post Installation

  1. Restart the System Center Data Access Service on the Primary Management Server and all Secondary Management Servers.

  2. Restart all the Analyst consoles after the update is installed.

  3. If any customizations were backed up for the portal sidebar, merge the required changes in the updated Views\Shared\Sidebar.cshtml file.

  4. Restart the system that is hosting the portal server that is running IIS.

  5. Restart the Data Warehouse management server.

Steps to change the provider in SQL Server Analysis Server

Important: Follow these steps only after you install the latest SQL driver (MSOLEDBSQL or the Microsoft SqlClient Data Provider for SQL Server) on the SQL Server Analysis Server role. For more information about how to install MSOLEDBSQL, see Microsoft OLE DB driver for SQL Server. For more information about SqlClient, see Overview of the SqlClient driver.

1. Open SQL Server Management Studio and connect to the Analysis Services role.

2. Expand Databases > [Analysis Service DB] > Data Sources.

  • Note: In this path, replace [Analysis Service DB] with the name of the actual Analysis Service database (usually DWASDataBase).

3. Repeat the following actions for all listed data sources:

  • Right-click a data source (such as DWDataMart), and then select Properties.

  • Under General, select Connection String, select Connection Manager, select the Providers list, and then change the provider name, as appropriate:

    • For .Net Providers, select .Net SQLClient provider, and then select OK.

    • For MSOLEDBSQL provider, change the provider name from SQLNCLI11 to MSOLEDBSQL.

  • Under Security Settings, select Impersonation Info.

  • If you are using Windows authentication, provide the username and password, and then select OK.

  • Select OK.

  • Restart SQL Server Analysis Service from Services.msc.

Files updated in this update rollup

The following files have been changed in this update rollup:

File name

Version

File size

CAManagedPac.dll

10.25.1523.37

6.32 MB

Microsoft.EnterpriseManagement.Common.dll

10.25.1523.37

110 KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

10.25.1523.37

1.68 MB

Microsoft.EnterpriseManagement.ServiceManager.Application.PortalControls.Forms.dll

10.25.1523.37

198 KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Runbook.Forms.dll

10.25.1523.37

101 KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

10.25.1523.37

673 KB

Microsoft.EnterpriseManagement.ServiceManager.CommonResources.dll

10.25.1523.37

263 KB

Microsoft.EnterpriseManagement.ServiceManager.SCOClient.dll

10.25.1523.37

78.5 KB

Microsoft.EnterpriseManagement.ServiceManager.SCOConnector.dll

10.25.1523.37

87.0 KB

Microsoft.EnterpriseManagement.ServiceManager.Sdk.dll

10.25.1523.37

272 KB

Microsoft.EnterpriseManagement.ServiceManager.SLA.Wizards.dll

10.25.1523.37

187 KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

10.25.1523.37

1.04 MB

Microsoft.EnterpriseManagement.ServiceManager.UI.Authoring.dll

10.25.1523.37

430 KB

Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll

10.25.1523.37

1.96 MB

Microsoft.EnterpriseManagement.UI.ConsoleFramework.resources.dll

10.25.1523.37

1.12 MB

Microsoft.EnterpriseManagement.UI.Controls.dll

10.25.1523.37

849 KB

Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll

10.25.1523.37

2.59 MB

Microsoft.EnterpriseManagement.UI.SMControls.dll

10.25.1523.37

390 KB

Microsoft.EnterpriseManagement.UI.WpfWizardFramework.dll

10.25.1523.37

522 KB

Microsoft.EnterpriseManagement.Warehouse.Olap.dll

10.25.1523.37

191 KB

Microsoft.Mom.Sdk.Authorization.dll

10.25.1523.37

175 KB

Microsoft.Mom.DatabaseQueryModules.dll

10.25.1523.37

209 KB

Microsoft.EnterpriseManagement.UI.ViewFramework.dll

10.25.1523.37

118 KB

Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll

10.25.1523.37

304 KB

Microsoft.EnterpriseManagement.DataAccessLayer.dll

10.25.1523.37

2.38 MB

Microsoft.EnterpriseManagement.DataAccessService.Core.dll

10.25.1523.37

678 KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.resources.dll

10.25.1523.37

535 KB

Microsoft.OData.Client.dll

7.22.0.60710

819 KB

Microsoft.OData.Core.dll

7.22.0.60710

2.02 MB

Microsoft.OData.Edm.dll

7.22.0.60710

1.06 MB

Microsoft.Spatial.dll

7.22.0.60710

139 KB

Microsoft.Exchange.WebServices.dll

15.0.913.15

1.07 MB

Newtonsoft.Json.dll

13.0.4.30916

703 KB

Microsoft.ReportViewer.Common.dll

15.0.1719.0

8.61 MB

Microsoft.ReportViewer.ProcessingObjectModel.dll

15.0.1719.0

96.0 KB

Microsoft.ReportViewer.WinForms.dll

15.0.1719.0

584 KB

ReportingCAManagedPac.dll

10.25.1523.37

3.65 MB

Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe

10.25.1523.37

975 KB

ReportLibrary.mpb

Not Applicable

644 KB

Microsoft.SystemCenter.Library.mpb

Not Applicable

368 KB

ConfigManagementPack.mpb

Not Applicable

408 KB

Microsoft.SystemCenter.Internal.mp

Not Applicable

292 KB

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